This Privacy Policy explains how lodi29 collects, uses, stores, shares, and protects the personal information of players and visitors on the lodi29 Platform at lodi29.vip. We are committed to safeguarding your data in full compliance with Philippine law.
Before diving into the full legal text, here are six core commitments lodi29 makes to every player regarding their personal information.
lodi29 processes all personal data in strict accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. Your personal information is processed only for lawful, specified, and explicit purposes declared at the time of collection.
All personal data transmitted between your device and the lodi29 servers is protected by 256-bit SSL/TLS encryption. Your login credentials, payment details, and identity documents are never transmitted or stored in plain text under any circumstances on the lodi29 Platform.
lodi29 does not sell, rent, or trade your personal information to third-party advertising networks, data brokers, or commercial list providers. Your data is shared only with operational partners who require it to deliver the services you use, under strict contractual confidentiality obligations.
As a data subject under Philippine law, you have the right to access, correct, erase, and port your personal data held by lodi29. You also have the right to object to or restrict certain types of processing. These rights are exercisable through the lodi29 support team at any time.
lodi29 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by PAGCOR regulations and Philippine AML law. Identity verification documents and transaction records are retained for a minimum of five years following account closure per regulatory mandate.
In the unlikely event of a personal data breach that poses a real risk of serious harm to affected players, lodi29 will notify the National Privacy Commission (NPC) within 72 hours of discovery and will communicate to affected players without undue delay, in compliance with NPC Circular 16-03.
Under the Philippine Data Privacy Act of 2012, every lodi29 player has the following rights with respect to their personal data. You can exercise any of these rights by contacting the lodi29 support team.
Request a copy of all personal data lodi29 holds about you.
Correct inaccurate or incomplete personal data in your lodi29 profile.
Request deletion of personal data no longer necessary for its original purpose.
Object to processing of your data for direct marketing or profiling purposes.
Receive your personal data in a structured, machine-readable format.
Lodge a complaint with the National Privacy Commission if your rights are violated.
lodi29 ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of every individual who accesses or uses the lodi29 website at lodi29.vip ("the Platform"). This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in connection with your use of lodi29 services.
This Policy applies to all personal data processed by lodi29 in connection with: (a) registered player accounts on the Platform; (b) visitors who browse lodi29.vip without registering; (c) individuals who contact lodi29 via support channels; and (d) any other interaction with lodi29 through which personal data is provided or collected.
This Policy is issued pursuant to and in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations ("IRR"), and all relevant issuances of the National Privacy Commission ("NPC"). This Policy also reflects lodi29's obligations under the Philippine Anti-Money Laundering Act (Republic Act No. 9160, as amended) and PAGCOR regulatory requirements applicable to online gaming operators.
Consent: By creating a lodi29 account, completing registration, or continuing to use the Platform after reviewing this Policy, you consent to the collection and processing of your personal data as described herein. Where we rely on consent as our legal basis for processing, you retain the right to withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
For the purposes of the Data Privacy Act of 2012 and this Policy, the data controller responsible for your personal information is lodi29, operating the Platform at lodi29.vip and conducting online gaming activities in the Philippines under applicable PAGCOR regulatory authorization.
lodi29 has designated a Data Protection Officer ("DPO") responsible for overseeing the Platform's data protection compliance. The DPO can be contacted through the channels described in Section 15 of this Policy. Players exercising data subject rights or raising privacy concerns should direct communications to the DPO for appropriate handling.
lodi29 collects personal data through several means: directly from players during registration and account use, automatically through the Platform's technical systems, and from third-party service providers including payment processors and identity verification services. The categories of personal data collected are described below.
| Category | Data Items Collected | Collection Method |
|---|---|---|
| Registration Data | Full legal name, date of birth, mobile number, username, encrypted password | Provided by player at registration |
| Identity Verification (KYC) | Government-issued photo ID (passport, UMID, PhilSys ID, SSS ID, driver's license), selfie photographs | Submitted by player upon withdrawal request |
| Financial Data | GCash number, PayMaya account, bank account name and number, transaction history, deposit and withdrawal records | Provided by player; received from payment processors |
| Gaming Activity Data | Games played, bets placed, wins and losses, session duration, bonus usage, game preferences | Automatically recorded by Platform systems |
| Technical & Device Data | IP address, device type and OS, browser type and version, screen resolution, session timestamps, login history | Automatically collected via server logs and cookies |
| Communications Data | Live chat transcripts, email correspondence, support tickets, feedback submissions | Generated through player-initiated contact with lodi29 support |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, session reminders, cooling-off period activations | Provided by player via account settings or support request |
Sensitive Personal Information: Under the DPA, certain data collected by lodi29 — including government ID numbers, financial information, and age-related eligibility data — constitutes sensitive personal information. lodi29 applies heightened security and access controls to such data and processes it only on lawful bases as set out in this Policy.
lodi29 uses the personal data collected for the following purposes. All processing is conducted in accordance with the principles of legitimate purpose, proportionality, and transparency under the DPA.
lodi29 processes personal data only where a lawful basis for doing so exists under the Data Privacy Act of 2012. The legal bases applicable to lodi29's processing activities are:
6.1 Operational Service Providers. lodi29 shares personal data with third-party service providers who assist in delivering Platform services, including: payment processors (GCash/Maya, banks); identity verification services; game software providers (JILI, PG Soft, Pragmatic Play, and others); cloud hosting and infrastructure providers; fraud detection and cybersecurity services; and customer support platform operators. All such providers are engaged under contractual data processing agreements that bind them to confidentiality obligations and DPA-compliant data handling standards.
6.2 Regulatory and Law Enforcement Disclosure. lodi29 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the National Bureau of Investigation (NBI), or other lawfully authorized Philippine government agencies where required by law, regulatory direction, court order, or in connection with the investigation of illegal activity. Such disclosures are made to the extent strictly necessary and in accordance with applicable procedural requirements.
6.3 Corporate Transactions. In the event of a merger, acquisition, business restructuring, or sale of all or part of lodi29's business or assets, player personal data may be transferred to the successor entity as part of the transaction. Players will be notified of any such transfer that materially affects their data rights prior to the transfer becoming effective, to the extent permitted by law.
6.4 No Sale of Personal Data. lodi29 does not sell, rent, or transfer personal data to third-party advertisers, data brokers, or marketing networks. Personal data is not used for third-party profiling or behaviorally-targeted advertising conducted outside the lodi29 Platform.
Third-Party Game Providers: When you play games provided by third-party developers on lodi29, those providers' systems may process certain gameplay data (such as bet amounts and RNG outputs) as part of game execution. Such processing is governed by the game provider's own data handling practices. lodi29 only engages game providers whose data handling practices are consistent with applicable privacy standards.
7.1 Types of Cookies Used. lodi29 uses the following categories of cookies and similar tracking technologies on the Platform:
7.2 Cookie Management. You may control non-essential cookies through your browser settings. Instructions for managing cookies are available in the help documentation for most major browsers including Chrome, Firefox, Safari, and Edge. Disabling certain cookies may affect the functionality of the lodi29 Platform. Essential security and authentication cookies cannot be disabled without logging out of your account.
7.3 No Third-Party Advertising Trackers. lodi29 does not deploy third-party advertising trackers, retargeting pixels, or social media tracking scripts on the Platform for the purpose of serving behaviorally-targeted advertising to players on external websites or platforms.
lodi29 implements technical and organizational security measures designed to protect personal data against unauthorized access, disclosure, alteration, accidental loss, or destruction. These measures include:
Your Responsibility: While lodi29 implements robust security measures at the Platform level, the security of your account also depends on the strength of your password and the security of your registered mobile number. lodi29 recommends enabling two-factor authentication and never sharing your login credentials with any third party. lodi29 personnel will never ask for your password via chat or email.
9.1 Retention Principles. lodi29 retains personal data only for as long as is necessary for the purposes for which it was collected, subject to any overriding legal obligations that require a minimum retention period.
9.2 Specific Retention Periods. The following retention periods apply to categories of personal data held by lodi29:
9.3 Deletion Upon Expiry. Upon expiry of applicable retention periods, personal data is securely deleted or anonymized using industry-standard data destruction methods. Where data cannot be immediately deleted due to backup cycle timelines, it is flagged for deletion and isolated from active processing until the next scheduled purge cycle.
10.1 Transfers to Game Providers. Certain game software providers engaged by lodi29 — including international providers whose processing infrastructure is located outside the Philippines — may process limited gameplay data (bet amounts, game outcomes) in jurisdictions other than the Philippines as part of game operation. lodi29 engages such providers only under contractual terms that require data handling standards equivalent to those required under the Philippine Data Privacy Act.
10.2 Safeguards. Where personal data is transferred outside the Philippines to operational service providers, lodi29 ensures that appropriate safeguards are in place, including: standard contractual clauses incorporating DPA-equivalent data protection obligations; due diligence on the recipient's data protection practices prior to engagement; and ongoing monitoring of the recipient's compliance with contractual privacy obligations.
10.3 Primary Data Location. The primary servers on which lodi29 player account data, financial records, and KYC documents are stored are located within or accessible to Philippine regulatory oversight. lodi29 does not transfer core player identity or financial data to jurisdictions with data protection standards materially lower than those required under Philippine law without implementing appropriate compensating controls.
11.1 How to Submit a Request. To exercise any of your data subject rights under the DPA — including rights to access, correction, erasure, portability, or objection — submit a request to the lodi29 Data Protection Officer via: (a) live chat at lodi29.vip, available 24/7; or (b) email to [email protected] with the subject line "Data Subject Rights Request."
11.2 Verification Requirements. To protect your personal data, lodi29 will verify your identity before processing any data subject rights request. Verification requires confirmation of your registered mobile number, username, and may require submission of a government-issued ID consistent with the KYC document already on file for your account.
11.3 Response Timeframe. lodi29 will acknowledge receipt of your data subject rights request within five (5) Philippine business days and will respond substantively within thirty (30) calendar days. Where a request is complex or multiple requests have been received, the response period may be extended by an additional thirty (30) days with prior notice.
11.4 Limitations on Erasure. The right to erasure does not apply where lodi29 is required to retain data to comply with a legal obligation — including PAGCOR record-keeping requirements and AML retention mandates — or where retention is necessary for the establishment, exercise, or defense of legal claims. In such cases, lodi29 will communicate the applicable retention obligation and its expected duration.
11.5 Complaints to the NPC. If you are not satisfied with lodi29's response to your data subject rights request or believe that lodi29 has violated your data privacy rights, you have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines through the NPC's official complaint channels.
12.1 Strict 21+ Policy. The lodi29 Platform is strictly restricted to individuals who are at least twenty-one (21) years of age. lodi29 does not knowingly collect personal data from individuals under 21. Age eligibility is verified at registration through date of birth disclosure and is confirmed through KYC identity document review prior to withdrawal processing.
12.2 Discovery of Minor Access. If lodi29 discovers or is notified that a person under 21 has registered an account or provided personal data on the Platform, lodi29 will: (a) immediately suspend the account; (b) permanently delete all personal data associated with the account to the extent not prohibited by regulatory retention requirements; (c) refund any deposits made by the minor's account to the originating payment method; and (d) take appropriate measures to prevent future access by the same individual.
12.3 Parental Notification. Parents or legal guardians who discover or suspect that a minor under their care has accessed lodi29 should contact lodi29 support immediately via live chat. lodi29 takes all such notifications seriously and will act promptly. lodi29 also recommends the use of parental control software for families with minors who share access to internet-connected devices.
13.1 Consent-Based Marketing. lodi29 sends promotional offers, bonus alerts, and platform updates to players who have affirmatively opted in to receive marketing communications. Opt-in consent is collected separately from the acceptance of the Terms and Conditions during registration or at any time thereafter through account communication preferences.
13.2 Opting Out. Players who wish to stop receiving marketing communications from lodi29 may opt out at any time by: (a) adjusting communication preferences in the lodi29 account settings; (b) replying STOP to any SMS marketing message received from lodi29; or (c) contacting lodi29 support via live chat or email. Opt-out requests will be processed within five (5) Philippine business days. Opting out of marketing communications does not affect transactional communications related to your account, deposits, or withdrawals, which are sent regardless of marketing consent status.
13.3 Responsible Marketing Practices. lodi29 does not send gambling promotion materials to players who have self-excluded or who have registered a request to be removed from marketing lists. lodi29's marketing communications include responsible gaming reminders and age restriction notices consistent with PAGCOR standards for advertising by licensed gaming operators.
14.1 Right to Amend. lodi29 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable Philippine law, NPC guidance, PAGCOR regulatory requirements, or lodi29's operational practices. The effective date at the top of this Policy will be updated to reflect any revision.
14.2 Notification of Material Changes. Where changes to this Policy are material — meaning they significantly affect how lodi29 collects, uses, or shares your personal data — lodi29 will notify registered players via SMS to their registered mobile number or by displaying a prominent notice on the Platform prior to the amended Policy taking effect. For non-material clarifications, the Policy will be updated without individual notification.
14.3 Continued Use. Your continued use of the lodi29 Platform following the publication of any revised Privacy Policy constitutes your acknowledgment of the revised Policy. If you do not agree to the revised Policy, you should discontinue use of the Platform and may request account closure by contacting lodi29 support.
For any questions, concerns, or requests related to this Privacy Policy or lodi29's personal data processing practices, you may contact the lodi29 Data Protection Officer through the following channels:
lodi29 is registered with the National Privacy Commission of the Philippines as required under the Data Privacy Act of 2012 and its Implementing Rules and Regulations. Players who wish to escalate unresolved privacy concerns to the NPC may do so through the NPC's official complaint filing process available through the NPC's authorized channels.
Response Commitment: The lodi29 DPO team acknowledges all privacy-related inquiries and formal data subject rights requests within five (5) Philippine business days of receipt. Substantive responses to access, correction, erasure, portability, and objection requests are provided within thirty (30) calendar days in accordance with NPC Circular No. 16-02 on data subject rights.
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